Privacy Policy — Lucky Hills Casino
Last updated: May 30, 2026
1. Data Controller
The controller responsible for your personal data is Complete Technologies N.V., the company that operates luckyhillscasino.bet under a licence from the Curaçao Gaming Authority (OGL/2024/923/0383). We are committed to protecting your personal information in accordance with Australia's Privacy Act 1988 and the Australian Privacy Principles (APPs), along with industry best practices. This policy explains in detail how we collect, use and protect your information.
2. Data We Collect
We collect the following categories of data: identity information (full name, date of birth, address), contact details (email, phone number), financial information (payment methods, transaction history), technical data (IP address, device type, browser) and activity data (game history, betting preferences). This data is collected during registration, while you use the platform, and through cookies. We collect personal information directly from you and only for the purposes identified in this policy.
3. Purposes and Consent
Under the Privacy Act 1988 and the Australian Privacy Principles, we collect, use and disclose your personal information for purposes that a reasonable person would consider appropriate, including: performing our contract with you (providing gaming services), meeting legal obligations (compliance with gaming regulations and anti-money-laundering rules), our legitimate business interests (improving services and platform security), and, where required, your consent (for promotional communications). By creating an account you consent to the processing described here, and you may withdraw consent for non-essential processing at any time.
4. Use of Data
We use your data to: create and manage your account, process financial transactions, verify your identity (KYC), comply with regulatory requirements, personalize your gaming experience, prevent fraud, send notifications about your account and, with your consent, send promotional communications. We never sell your personal data to third parties.
5. Sharing of Data
We may share data with: our authorised payment agent Bravari Limited (London, England) and other payment service providers to process transactions, gaming regulatory authorities (the Curaçao Gaming Authority), game software providers, audit and certification companies, and legal authorities where required by law. Some service providers may process data outside Australia; in such cases we use contractual safeguards to ensure a comparable level of protection. All third parties are bound by strict confidentiality agreements and process data only according to our instructions.
6. Data Retention
We retain your personal data for as long as your account is active and for a period of at least five years after its closure, in line with anti-money-laundering and regulatory requirements. Transaction data is kept in accordance with applicable financial and tax obligations. Once the retention period has elapsed, data is securely deleted or anonymized.
7. Your Rights
Under the Privacy Act 1988 and the Australian Privacy Principles, you have the right to: access the personal information we hold about you, request correction of inaccurate or incomplete information, withdraw consent for non-essential processing, and ask questions or file a complaint about how your information is handled. To exercise your rights, contact us at [email protected]. We will respond within 30 days. You also have the right to escalate unresolved concerns to the Office of the Australian Information Commissioner (OAIC). For general rules, please refer to our Terms of Use.
9. Data Security
We apply technical and organizational security measures to protect your data, including 256-bit SSL/TLS encryption, firewalls, access controls, regular security audits and breach-response protocols. Nevertheless, no method of transmission over the internet is completely secure. In the event of a data breach involving a real risk of significant harm, we will notify affected individuals and the relevant authorities in accordance with our legal obligations.
10. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. In the case of material changes, we will notify you by email or via a notice on the platform. The date of the last update is shown at the top of this document. Continued use of the platform after changes constitutes acceptance of the updated policy.
11. Contact
For any question about the protection of your data or to exercise your rights, you can contact our data protection team at [email protected] or through the live chat on our website. For responsible gaming matters, please refer to the relevant section.