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Terms of Use — Lucky Hills Casino

Last updated: May 30, 2026

1. Introduction and Acceptance

Welcome to Lucky Hills Casino. These Terms of Use form a legally binding agreement between you and Complete Technologies N.V. ("the Operator", "we", "us"), the company that owns and operates the platform at luckyhillscasino.bet. By creating an account or using any of our services, you fully and unconditionally accept these terms. If you do not agree with any part of these terms, please do not use our platform. We strongly recommend that you read this document carefully before registering. The platform operates under a licence issued by the Curaçao Gaming Authority (licence OGL/2024/923/0383).

2. Eligibility and Registration

To use the services of Lucky Hills Casino, you must be at least 18 years old — the legal gambling age across Australia — or the minimum legal age required in your state or territory of residence, whichever is higher. Each player may hold only one account. Creating multiple accounts is a breach of our rules and may lead to the suspension of all accounts and the forfeiture of any winnings. When registering, you are required to provide accurate and truthful identity information. We may request identity verification (KYC) at any time, and online gambling must be legal in your jurisdiction.

3. Account Security

You are solely responsible for maintaining the security of your account. Keep your login details confidential and do not share them with third parties. If you suspect any unauthorized access to your account, notify our support team immediately at [email protected]. Lucky Hills Casino is not liable for any losses arising from unauthorized use of your account due to your own negligence. We recommend using strong passwords and enabling two-factor authentication where available.

4. Deposits and Withdrawals

All transactions are processed in Australian dollars (AUD). Deposits are credited to your account according to the processing times of each payment method, with a minimum deposit of A$20. Card transactions and certain processing may be handled through our authorised payment agent, Bravari Limited, registered in London, England. Withdrawals are subject to identity verification and may require additional documents. We reserve the right to set daily, weekly or monthly withdrawal limits. All transactions must be made in the name of the account holder; the use of third-party payment methods is strictly prohibited. For more information on payment methods, see the Withdrawals section.

5. Bonus Terms

Every bonus or promotion offered by Lucky Hills Casino is accompanied by specific terms and conditions. The welcome package offers up to A$3,000 + 250 free spins across your first three deposits, with a minimum qualifying deposit of A$20. A wagering requirement of 40x applies to bonus funds and must be met within the stated time frame before any withdrawal of bonus-related winnings. Bonus abuse, including bonus hunting and the use of multiple accounts, is strictly prohibited. Lucky Hills Casino reserves the right to remove bonuses and related winnings in the event of a breach of these rules. Bonus funds and real-money funds may not be wagered at the same time unless otherwise stated.

6. Verification and Anti-Money Laundering

Lucky Hills Casino operates a strict Know Your Customer (KYC) and Anti-Money Laundering (AML) policy in line with its Curaçao licence obligations. Before processing certain withdrawals, we may ask you to provide proof of identity (passport, driver's licence or other government-issued ID), proof of address dated within the last three months, and proof of payment method ownership. We may suspend or restrict accounts and report activity to the relevant authorities where we detect suspicious transactions, source-of-funds concerns or attempts to circumvent these checks. Completing verification promptly after sign up helps ensure your first withdrawal is not delayed.

7. Responsible Gambling

At Lucky Hills Casino we believe that gambling should be an enjoyable form of entertainment and never a source of harm. We are committed to providing active support and the tools you need to stay in full control.

Warning signs. Seek help if you: spend more money or time than you intended, chase your losses, feel anxious when you are not playing, borrow money to gamble, neglect work or family responsibilities, or lie to those close to you about your activity.

Protection tools. From your account settings you can set deposit limits (daily / weekly / monthly), loss limits, session reminders, as well as a cool-off period (24 hours, 7 or 30 days) or full self-exclusion (6 months, 1 year or indefinitely). Reduced limits apply immediately, while any increase takes effect only after a 24-hour cooling-off period.

Protection of minors. Gambling is intended exclusively for persons aged 18 and over. We recommend that parents use parental-control software (such as Net Nanny or Cyber Patrol) to prevent minors from accessing gambling content.

Help resources. If you need support, the following Australian organisations provide free and confidential help:

8. Account Closure

You may request the closure of your account at any time by contacting our support team. Before closure, all pending withdrawals must be completed and any outstanding wagering obligations fulfilled. Any remaining balance in your account will be returned in accordance with our applicable policies. Lucky Hills Casino also reserves the right to close accounts that breach these terms, without prior notice.

9. Limitation of Liability

Lucky Hills Casino provides its services on an "as is" basis. We do not guarantee uninterrupted or error-free operation of the platform. Under no circumstances shall we be liable for indirect, incidental or consequential damages arising from the use of, or inability to use, our services. Our liability is limited to the amount held in the user's account. Technical problems or service interruptions do not constitute grounds for compensation.

10. Governing Law

These Terms of Use are governed by and construed in accordance with the laws applicable to the Operator's licence. Lucky Hills Casino operates under a licence from the Curaçao Gaming Authority (OGL/2024/923/0383). Any disputes that arise will first be resolved through good-faith negotiation. If no agreement is reached, the matter will be referred to the competent jurisdiction governing the Operator. For information on how we handle data, please refer to our Privacy Policy and Cookie Policy.

11. Modifications

Lucky Hills Casino reserves the right to amend these Terms of Use at any time. Changes take effect immediately upon publication on the website. Continued use of the platform after a modification constitutes acceptance of the new terms. We recommend that you check this page regularly for possible changes. In the case of material changes, we will make a reasonable effort to notify you by email or via a notice on the platform.